These Terms of Use ("Terms") govern the use of the ONDIVAN platform ("Ondivan" or the "Platform") and apply to all services and activities provided to Clients through the Platform.
Ondivan is owned, operated, and managed by Inês Cristina Miranda Mata Cunha da Silva.
Ondivan is an online platform that connects Clients with Psychologists, making it easier to schedule and manage online psychological care.
In addition, the Platform provides psychologists with tools to manage their online practice, including appointment scheduling and rescheduling, clinical records, and access to financial information related to their services.
To use the Platform as a Client, you must be at least 18 years old.
Individuals under the age of 18 may only use the Platform with the consent and participation of their parent or legal guardian, in accordance with applicable laws.
By creating an account or using Ondivan, both Clients and Psychologists acknowledge and agree that they:
If a Client or Psychologist violates any provision of these Terms, Ondivan reserves the right to suspend or permanently terminate the user's account and access to the Platform without prior notice.
Ondivan may update these Terms of Use at any time.
Whenever significant changes are made, users will be notified through the Platform or by email. Continued use of the Platform after such updates constitutes acceptance of the revised Terms.
After creating an account and accepting these Terms of Use and the Privacy Policy, Clients may browse psychologists by specialty, contact professionals through the Platform, and request appointments based on mutually available dates and times.
7.1. Booking Services
If both the Client and the Psychologist agree to move forward after their initial contact, the appointment will be booked through the Ondivan Platform.
7.2. Payments
Payments are processed securely through Stripe, which is responsible for handling payment information and issuing invoices or payment receipts, when applicable.
7.3. Reviews
After a session, Clients may rate their experience with the Psychologist by leaving a review and assigning a score from 1 to 5 stars.
To access Ondivan's services, Clients and Psychologists must provide accurate and complete information during the registration process.
8.1. Accuracy of Information
Ondivan reserves the right, at its sole discretion, to reject new registrations or suspend or cancel existing accounts if inaccurate, misleading, fraudulent, or incomplete information is identified, or if there is evidence of an attempt to circumvent these Terms.
Accounts may also be suspended or terminated if a Client or Psychologist fails to comply with any obligation established in these Terms of Use.
Each Ondivan account is personal and non-transferable.
Clients and Psychologists are responsible for maintaining the confidentiality of their login credentials and must notify Ondivan immediately of any unauthorized use of their account.
Ondivan is not responsible for any loss or damage resulting from unauthorized access caused by the user's failure to protect their login credentials.
9.1. User Responsibilities
Clients and Psychologists agree to:
Clients and Psychologists agree to use the Platform only for its intended purpose and in accordance with these Terms of Use and all applicable laws.
Clients further agree that they will:
Psychologists further acknowledge and agree to comply with all applicable laws, regulations, court orders, professional standards, ethical guidelines, and disciplinary rules established by the Psychology Council or regulatory authority with which they are registered.
Ondivan is responsible for:
By accepting these Terms and using the Platform, Clients and Psychologists represent and warrant that the information provided during registration is true, accurate, and complete.
Users acknowledge that providing false, misleading, or fraudulent information may result in the suspension or termination of their account and may also have legal consequences under applicable law.
Users may not, without Ondivan's prior written authorization:
Any unauthorized use of the Platform may result in legal action and the user's obligation to compensate Ondivan for any damages arising from such conduct.
Each Psychologist is responsible for setting their own consultation fees.
Fees are subject to the service commission charged by Ondivan for providing and maintaining the Platform.
The Platform is provided on an "as is" and "as available" basis.
While Ondivan strives to provide a reliable service, we do not guarantee that the Platform will always be available, uninterrupted, error-free, or free from technical issues.
To the fullest extent permitted by applicable law, Ondivan disclaims any implied warranties, including warranties of merchantability, fitness for a particular purpose, and financial results arising from the use of the Platform.
Users acknowledge and agree that their use of the Platform is at their own risk.
Ondivan shall not be liable for any loss, damage, or inconvenience resulting from:
Ondivan shall not be responsible for any infringement of third-party rights resulting from the actions or conduct of Clients or Psychologists while using the Platform.
To the fullest extent permitted by applicable law, Ondivan shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including personal injury, property damage, lost profits, or any other losses arising from or related to the use of the Platform, including those resulting from the actions or omissions of third parties.
Clients and Psychologists agree to defend, indemnify, and hold harmless Ondivan, its owners, directors, officers, employees, contractors, and representatives from and against any claims, liabilities, damages, losses, costs, or expenses, including reasonable attorneys' fees, arising out of:
If you wish to deactivate your account, have questions about these Terms of Use, or need additional information about the Platform, you may contact the Ondivan team by email at contacto@ondivan.com or through the contact form available on the Platform.
To maintain a safe, respectful, and trustworthy environment, Ondivan does not permit any unlawful conduct or behavior that is inconsistent with the purpose of the Platform.
A Client's or Psychologist's account may be suspended or permanently deactivated if they engage in any of the following:
Users acknowledge that all software platforms and digital services are continuously evolving.
Accordingly, Ondivan may update, improve, modify, or enhance its features, functionality, and services from time to time. Such updates are part of the normal operation of the Platform and shall not, by themselves, be considered defects or service failures.
Ondivan will make reasonable efforts to correct technical issues and restore normal operation as quickly as possible whenever maintenance or unexpected interruptions occur.
However, Ondivan does not guarantee that the Platform, its servers, databases, software, or website will always operate without errors, interruptions, or temporary unavailability.
The name ONDIVAN, its trademarks, logos, domain names, visual identity, website design, software, databases, source code, text, graphics, images, audiovisual content, and all other materials available through the Platform are the exclusive property of Ondivan or are used under valid license.
These materials are protected by applicable copyright, trademark, intellectual property, and other laws in Brazil and internationally.
Nothing in these Terms grants any ownership or license rights except as expressly stated.
24.1. Permitted Use
Without Ondivan's prior written consent, you may not:
The Platform may contain links to third-party websites or services for your convenience.
These websites are owned and operated independently from Ondivan. We do not control their content, security practices, or services and are therefore not responsible for any information, products, or services they provide.
The inclusion of a third-party link does not constitute an endorsement, partnership, or affiliation with that website or organization.
Clients and Psychologists may cancel or reschedule appointments in accordance with the cancellation policy established by Ondivan.
A 5% administrative fee, based on the session fee, may apply to eligible cancellations or refunds.
For Psychologists:
For Clients:
For payments made through SEPA Direct Debit or Multibanco, refunds will be processed through Stripe. Applicable payment processing fees charged by Stripe may be deducted from the refund amount in accordance with the payment method used.
Refund processing times may vary depending on the payment method and financial institution involved.
Without limiting any other rights available under these Terms, Ondivan may issue warnings or temporarily or permanently suspend a Client's or Psychologist's account if the user:
To provide its services safely and efficiently, Ondivan collects and processes personal information as described in its Privacy Policy.
By using the Platform, Clients and Psychologists acknowledge that their personal information may be processed in accordance with the Privacy Policy and applicable data protection laws.
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable under applicable law, that provision shall be deemed severed from these Terms only to the extent necessary.
The remaining provisions shall remain valid, enforceable, and in full force and effect.
These Terms of Use shall be governed by the laws of the Federative Republic of Brazil.
Any dispute arising out of or relating to these Terms shall be submitted to the courts of Salvador, Bahia, Brazil, unless otherwise required by applicable law.
Whenever possible, the parties agree to seek an amicable resolution before initiating legal proceedings.